Our Frequently Asked Questions
Here is a list of our help sections. Select the section that best matches your question to view our most frequently asked questions. If you need further assistance or have any feedback, please contact us.
What products do you sell?
We offer authentic African foods like produce, spices, dried goods, snacks, and beverages.
Where do you deliver?
We deliver across the UK and Northern Ireland.
How does same-day delivery work?
Order within Sheffield between 10 AM and 7 PM for same-day delivery. Select this option at checkout.
What are your store hours?
We’re open Monday–Saturday, 9 AM–9 PM, and Sunday, 2 PM–5 PM. Online orders are processed during these hours.
Do you deliver on weekends?
We deliver on weekends within Sheffield only. All other deliveries are Monday–Friday.
How do I know if I qualify for same-day delivery?
Orders within Sheffield placed between 10 AM and 7 PM are eligible for same-day delivery.
Can I track my delivery?
Yes, you’ll get a tracking number via email or SMS.
How are products packaged?
Perishables are chilled, and dry goods are securely packed.
What payment methods do you accept?
We offer a wide range of authentic African food products, including fresh produce, spices, grains, meats, seafood, and pantry staples like fufu, gari, yam, and plantain.
Can I place a bulk order?
Yes, contact us in advance for bulk orders.
What if I’m not satisfied with my order?
Contact us within 24 hours for assistance.
Do you offer discounts or loyalty programs?
Yes, we offer promotions and a loyalty program. Subscribe to our newsletter for updates.
Can I order an out-of-stock item?
Sign up for notifications, or contact us to help source it (info@cruxnxtiongroupofcompany.com)
How do I contact customer support?
Reach us by email or phone. We’re happy to assist!